Leading Edge Solutions



Quality Assurance Program

Our Quality Assurance/Quality Control (QA/QC) Program complies with ISO 9001:2008 and CMMI Level 2 standards, providing processes that focus on continuous process improvement, cost reduction, and high quality deliverables and services. And our Earned Value Management System (EVMS) is in strict compliance with the full criteria of ANSI/EIA 748-A standards.

Through our QA/QC process 360 ITIS is able to accurately estimate the work required on task orders and manage cost and schedule for each individual project, providing DHS and 360 ITIS management consistent visibility and transparency into the performance of a project. Our team executes QA/QC processes and techniques to proactively identify quality issues and we will maintain QA/QC of our work through regular meetings with EAGLE II program personnel (the EAGLE II CO, PM, and COTR).

360 ITIS’ established QA approach is built into every project from its inception, ensuring our team meets or exceeds requirements and surpasses DHS’ expectations. Execution of QA/QC activities is the responsibility of our dedicated QA/QC Manager, Ms. Torrie Herbert, who works in the Program Management Office (PMO). Ms. Herbert will support all EAGLE II QC activities across every task and will provide oversight to designated TOPMs. Furthermore, she will report directly to our EAGLE II PM, for issues that require escalation at the TO level. This will ensure action is immediately taken to resolve issues in a timely manner. Her responsibilities are listed in the table below.

QA/QC Manager’s Responsibilities

Benefits to DHS

Support quality control activities across all tasks  * Repeatable project results
* Defined review points to identify issues early, thereby reducing costs and risks to timeline
Direct and assist TO personnel with tailoring and streamlining QA/QC processes using PMO processes and standards to ensure that procedures are implemented, maintained, and monitored * Continued deliverable quality
* Reduced risk
* Early identification of potential challenges
* Tailored QC processes appropriate to TOs
Assure that quality training is provided for all 360 ITIS team members * QC procedures understood by entire team
* Continuous process and improvement
Resolve any defects/quality issues escalated by the PM and TOPMs and support the implementation of QA/QC activities * Defined review points to identify issues early, thereby    reducing costs and schedule impacts

360 ITIS employs an established Quality Assurance (QA)/Quality Control (QC) approach that is built into every project from its inception, ensuring our team meets or exceeds requirements and surpasses DHS’ expectations. Our QA/QC methodology is based on the proven principles of CMMI and ISO 9001:2008 continuous process improvement activities. Our approach also incorporates Earned Value Management (EVM) when appropriate, and integrates QA/QC into both the program and Task Order (TO) levels.

Each TOs QA/QC plan will be tailored to the size, scope, complexity, and duration of the project. The first step in assuring QA/QC at the TO level is to assess the TO to determine what quality assurance and quality control processes (peer reviews, inspections, and testing) should be applied. Each TO will be assessed using the information provided by DHS, including the:

  • Importance – Significance to the DHS mission,
  • Complexity – Difficulties and intricacies of the project, and
  • Risk – What is the risk to the mission and any impacts to the TO.

From this assessment, 360 ITIS determines and tailors the quality assurance/quality control to the task order.